FAQs

Frequently Asked Questions (And Informed Answers)

Here are answers to some of the questions we are most asked.

What is a BIC decal and do I need one?

All New York City businesses are required to display a window decal showing who their trash carter is and their scheduled service days. Should you change the door or window the sticker was displayed on, or it loses adhesive, please call us to have a new one sent out. NYC Sanitation WILL ticket you for not displaying a window decal.

What do I do if my trash was not picked up ?

Please contact our office by 9 a.m. so that we can send a recovery truck to your location. After 9 a.m., we ask you to please bring your trash inside, and then take it out the following night to avoid receiving a sanitation fine.

What if I have extra items or more trash than usual?

If you have additional rubbish of greater volume than the agreed upon service we provide to you – or should you have a bulk item such as furniture, wood, an appliance, etc., you must call the office to schedule a pickup. There is an additional charge for these items and a quote can be provided over the phone at the time of your call.

What if my pickup falls on a holiday?

Should your service day fall on a holiday, please call the office if you need to reschedule. We will gladly substitute another weekday for you. We do not issue credits for service days that fall on holidays. See our holiday schedule.

How do I suspend my service for vacations or renovations?

If you will be closed for an extended period of time, we must be notified in advance to suspend billing. We cannot honor requests that were placed after the time period for which your business was closed.

Where do I store my container?

If you are utilizing one of our containers, it should be kept off the street or curb when it is not on schedule to be serviced the following morning.  A summons from the Department of Sanitation may be issued if it is stored on the curb or street.

What items can be recycled?

See our recycling guidelines.

When do I put my trash and recycling out?

Please be sure to have your materials out for pickup THE NIGHT BEFORE your service day. Our trucks start service at 9 p.m. and materials may be picked up anytime thereafter, unless prior arrangements were made with your sales rep or our customer service department.

Do you offer composting/ organic recycling?

Yes we do. Learn more here.

Who do I contact in regard to my bill?

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or to speak with a billing representative please call 1-866-270-9900 and dial 4.

Additional questions?

Call us at 973-623-7600 or This email address is being protected from spambots. You need JavaScript enabled to view it.